At Floyd Trading Company Limited, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal data.
1. Information We Collect: We collect information to provide and improve our products and services. This includes:
- Personal details, such as your name, address, phone number, and email address.
- Transaction information, including payment details when you purchase goods or services from us.
- Communication history, such as correspondence with our customer support team.
2. How We Use Your Information: We use your information to:
- Process orders and manage your account.
- Communicate with you regarding your orders, products, and services.
- Improve our website, products, and customer service.
- Send marketing communications, with your consent.
3. How We Protect Your Information: We implement a variety of security measures to maintain the safety of your personal information:
- Secure servers and databases.
- Encryption of sensitive data during transmission.
- Regular security audits and updates.
4. Sharing of Information: We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
5. Cookies and Tracking Technologies: We use cookies and similar technologies to understand your preferences and improve your experience on our website. You can adjust your browser settings to decline cookies, but this may affect your ability to use certain features on our site.
6. Data Retention: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may contact us at the details provided below.
7. Accessing and Updating Your Information: You have the right to access, update, or request deletion of your personal information. To do so, please contact our customer support team.
8. Changes to This Policy: We may update this Privacy Policy from time to time. The updated policy will be posted on this page, and we will notify you via email and/or a prominent notice on our website.
9. Contact Us: For any inquiries or concerns regarding this Privacy Policy, please contact us at:
- Phone: +44 7734431963
- Email: [email protected]
- Address: 101 Wood Lane, White City, London, W12 7FS
10. Effective Date: This Privacy Policy is effective as of Aug 26, 2024.
By using our website or services, you consent to our Privacy Policy and the collection, use, and disclosure of your personal information as described herein.