At Floyd Trading Company Limited, we understand that sometimes a purchase may not meet your expectations. That’s why we offer a clear and hassle-free refund and return policy to ensure your satisfaction.
1. Return Eligibility: All products sold by Floyd Trading Company Limited are eligible for return within 30 days of the original purchase date. Items must be in new and unused condition, with all original packaging and accessories included.
2. Return Process:
- Contact our customer support team via phone or email to initiate a return.
- Obtain a Return Merchandise Authorization (RMA) number, which is required for all returns.
- Pack the item securely, including the original receipt or proof of purchase.
- Write the RMA number clearly on the outside of the package.
3. Shipping Returns:
- For your convenience, we will provide a prepaid return shipping label for domestic returns.
- International customers are responsible for return shipping costs unless the return is due to our error.
4. Refunds:
- Refunds will be issued in the original payment method within 5-7 business days of receiving and processing the returned item.
- Refunds will be for the purchase price only, excluding shipping costs unless the return is due to our error.
5. Exchanges:
- If you prefer an exchange, please specify this when contacting our customer support. We will be happy to assist you with the exchange process.
6. Exceptions:
- Custom or personalized items are not eligible for return or exchange unless defective.
- Items marked as “final sale” are not eligible for return or exchange.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund.
8. Contact Us: For any refund or return inquiries, please reach out to our customer support team:
- Phone: +44 7734431963
- Email: [email protected]
- Address: 101 Wood Lane, White City, London, W12 7FS
9. Changes and Updates: We reserve the right to update this Refund & Return Policy at any time. It is your responsibility to review the most current version of the policy before making a purchase.
At Floyd Trading Company Limited, we are committed to providing you with the highest level of customer service. If you have any questions or concerns about our policy, please do not hesitate to contact us.