At Floyd Trading Company Limited, we are committed to providing our customers with a seamless and efficient shipping experience. Here’s an overview of our shipping policy to ensure you are well-informed about our delivery procedures.
1. Shipping Locations: We ship to all locations within the United Kingdom. For international shipping, please contact our customer support for assistance.
2. Delivery Times:
- Standard Delivery: Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
- Express Delivery: For urgent needs, we offer express delivery options. Delivery times may vary based on the destination.
3. Shipping Costs:
- Free Standard Shipping is available for orders over £50.
- A flat rate shipping fee applies to orders under £50.
- Express shipping incurs an additional fee. Please refer to our website for current rates.
4. Order Tracking: We provide tracking information for all shipments. You will receive an email with the tracking number once your order has been dispatched.
5. Delivery Confirmation: A signature may be required for high-value items or upon the discretion of the delivery service to ensure the safe delivery of your order.
6. Custom Duties and Import Taxes: For international shipments, customers are responsible for any customs duties and import taxes that may apply. We recommend checking with your local customs office for more information.
7. Returns and Exchanges: Should you need to return or exchange an item, please refer to our Returns Policy for detailed instructions. We will provide a return shipping label for your convenience.
8. Contact Us: For any shipping inquiries or issues, please reach out to us at:
- Phone: +44 7734431963
- Email: [email protected]
- Address: 101 Wood Lane, White City, London, W12 7FS
9. Changes and Updates: We reserve the right to update this Shipping Policy at any time. It is your responsibility to review the most current version of the policy before placing an order.
Thank you for choosing Floyd Trading Company Limited for your shopping needs. We are dedicated to making your online shopping experience as enjoyable and hassle-free as possible.